Questions people ask

It depends on the size of the piece and how many figures are in it — one pet on their own is not the same job as two people and a dog. Send us your photo and we'll quote you before any work starts.

No. We sculpt the 3D model first and show it to you. You only pay once you've seen it and you're happy with it.

Message us on Instagram with your photo. That's the whole process — there's no cart and no form to fill in, because most orders need a short conversation about the photo anyway.

One that shows the pose you want and enough of your pet to paint accurately. A phone photo is fine. There's more detail on how it works, including what to send if you're not sure.

Usually not. We can work from imperfect photos, and it helps if you can send a couple of others of your pet from different angles — they don't need to include you. If a photo genuinely won't work, we'll tell you before you pay anything.

Yes. A lot of what we make is for exactly this reason, and an old photo is usually all we need. If it's easier to send the photo and say little else, that's completely fine.

Often yes — it depends on the pose and how they're arranged in the photo. Send it over and we'll tell you what's workable before quoting.

We use it to make your piece. We won't post your photo or the finished piece anywhere without asking you first.

It's 3D printed, then finished entirely by hand — the print comes out in a single colour, so every bit of fur, fabric and detail you see is painted. The finished figure is mounted on a wooden base.

It varies with the pose and the number of figures. Tell us where you're planning to keep it — a desk, a shelf, a bedside table — and we'll suggest a size that suits.

It's made by hand, so it's an interpretation rather than a copy — but likeness is the whole point, and it's why you see and approve the sculpt before anything is printed. If the likeness isn't there yet, say so at that stage and we'll change it.

Keep it out of direct sunlight and away from heat, and dust it with a soft dry brush rather than a cloth — a cloth can catch on fine painted detail. It's a decorative piece, not a toy.

Around ten days as a general guide, counted from the point where you've approved the sculpt. The earlier stage depends partly on how quickly we hear back from you.

Across India. If you're outside India, message us before ordering and we'll tell you whether we can get it to you.

We'll remake it, free. Message us as soon as it arrives with photos of both the packaging and the piece. The packaging photos matter — they tell us whether it happened in transit, which affects how we pack the next one, not whether we honour this.